Frequently Asked Questions (FAQ)

Welcome to XYVON! Below you’ll find answers to the most common questions about our clothing and bags store. If you can’t find what you’re looking for, feel free to reach out to us anytime at magiebiren22@outlook.com and our customer care team will be happy to assist you.

1. What kind of products do you sell?

At XYVON, we specialize in carefully curated fashion apparel and bags. Our collection includes everyday essentials, trend-focused pieces, timeless classics, and high-quality bags designed for both style and functionality. We strive to offer products that combine quality, comfort, and affordability, ensuring our customers enjoy fashion that fits their lifestyle.

2. How do I place an order?

Placing an order is simple:

Browse our online store at xyvon.shop.
Select the product(s) you like, choose the correct size or variation, and click Add to Cart.
Go to your Cart and click Checkout.
Enter your shipping and billing details, then complete payment.
Once your order is placed, you’ll receive an order confirmation email.

3. Do I need to create an account to order?

No, you can place an order as a guest. However, creating an account allows you to:

Save your shipping details for faster checkout
Track your order status
View past orders
Receive exclusive offers and updates

4. What payment methods do you accept?

We accept a wide range of secure payment methods, including:

Credit and debit cards (Visa, MasterCard, American Express)
PayPal
Other region-specific payment methods may be available at checkout

Your payment details are encrypted and processed through secure gateways to ensure safe transactions.

5. Where do you ship?

We ship worldwide. No matter where you are, we strive to bring XYVON fashion directly to your doorstep. Shipping costs and delivery times may vary depending on your location. Full details will be shown during checkout.

6. How long does delivery take?

Processing time: 1–3 business days
Shipping time:
- Domestic orders: 5–10 business days
- International orders: 10–20 business days
  You will receive a tracking number once your order has been dispatched so you can monitor your delivery in real time.

7. How can I track my order?

After your order has been shipped, you’ll receive an email with a tracking link. Simply click the link or enter your tracking number on the courier’s website to see the latest status of your shipment.

8. What if I receive the wrong item or a defective product?

We take quality control very seriously. However, if you receive the wrong item, a damaged product, or something that does not match your order, please contact us at magiebiren22@outlook.com within 7 days of delivery. We will arrange for a replacement or refund as quickly as possible.

9. What is your return and exchange policy?

We want you to love your purchase! If for any reason you are not satisfied, you can return or exchange eligible items within 14 days of delivery.

Items must be unused, unworn, and in original packaging.
Certain products, such as intimate apparel, may not be eligible for return due to hygiene reasons.
Please contact our support team before sending back any item so we can guide you through the process.

10. Do you offer refunds?

Yes, refunds are issued once we receive and inspect the returned product. The refund will be processed to your original payment method within 7–10 business days. Please note that shipping costs are generally non-refundable unless the return is due to our error.

11. How do I choose the right size?

We provide a detailed size chart on every product page to help you make the right choice. We recommend comparing your body measurements with the chart before placing an order. If you’re still unsure, you can contact us at magiebiren22@outlook.com for personalized assistance.

12. Are your bags and clothing authentic?

All items sold on XYVON are carefully sourced from trusted suppliers and manufacturers. We pride ourselves on offering high-quality, durable, and stylish products that meet our brand standards.

13. Do you offer wholesale or bulk purchases?

Yes, we accept wholesale and bulk order inquiries. If you are interested in purchasing larger quantities, please reach out to us at magiebiren22@outlook.com with your request, and we’ll provide customized pricing and details.

14. Can I change or cancel my order after placing it?

If you need to make changes or cancel an order, please contact us within 12 hours of placing it. After your order has been processed and shipped, we are unable to make changes.

15. How do I contact customer support?

You can reach us anytime at:
📧 Email: magiebiren22@outlook.com
We aim to respond to all inquiries within 24–48 hours on business days.

16. Why should I shop with XYVON?

Trendy collections: Clothing and bags updated with the latest styles.
Affordable prices: Fashion that doesn’t break the bank.
Worldwide shipping: Delivering straight to your doorstep.
Customer-first service: Friendly support team ready to help.
Secure shopping: Safe checkout and data protection guaranteed.

At XYVON, our goal is to make fashion accessible, stylish, and enjoyable for everyone.